Terms of Service

What is Terms of Service? A Terms of Service (ToS) policy, also known as Terms and Conditions or Terms of Use, is a legal agreement between a service provider and the user, outlining the rules, guidelines, and expectations for using a website, application, or service. It sets forth the responsibilities and rights of both parties and helps protect the business by clearly defining the acceptable use of the service and limiting liability.

Last updated: [11/11/2024]

Welcome to Wincare Adult Family Home LLC ("we," "us," "our"). These Terms of Service ("Terms") govern your use of the Wincare Adult Family Home website, located at www.wincareadultfamilyhome.com and any related services ("Services"). By accessing or using our Site and Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use our Site or Services.

Please also review our Privacy Policy, which governs how we collect, use, and protect your personal information.

1. Acceptance of Terms

By accessing or using our Site and Services, you agree to comply with and be bound by these Terms, as well as our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Eligibility

You must be at least 18 years old to use our Services. By agreeing to these Terms, you represent and warrant that you are at least 18 years of age or older.

If you are a caregiver or representative acting on behalf of an adult in need of care, you must ensure that you have appropriate authority to act on behalf of the individual receiving care.

3. Use of Services

Wincare Adult Family Home LLC provides residential care and support for adults who need assistance with daily living activities. You agree to use our Services for lawful purposes only, and you must not engage in any activity that:

Violates any applicable laws or regulations.
Harms, disrupts, or interferes with the proper functioning of the Site or Services.
Infringes on the rights of others, including but not limited to intellectual property rights.
Promotes or distributes harmful content, including viruses or malware.

4. Account Registration

In order to access certain features of the Services (e.g., scheduling care or contacting caregivers), you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

If you suspect any unauthorized use of your account, you must notify us immediately.

5. Intellectual Property

The content, design, layout, graphics, and other materials on the Site are owned by or licensed to Wincare Adult Family Home and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works based on any part of the Site or Services without express written permission.

6. Services and Care Providers

Care Services: Wincare Adult Family Home offers residential care services for individuals who need assistance with daily living. Our Services are designed to support individuals with medical, emotional, and physical needs, including but not limited to:
- Assistance with activities of daily living (ADLs)
- Medication management
- Personal care and hygiene support
- Companionship
Care Providers: Wincare employs or partners with trained caregivers to deliver our Services. However, we do not provide direct medical care or treatment. If you or the individual receiving care requires medical care, you should consult with a licensed healthcare professional.

7. Payment and Billing

Certain Services may be subject to fees. By using our Services, you agree to pay any applicable fees as described on the Site or in individual care agreements. We accept various payment methods, and you are responsible for ensuring that your payment information is accurate and up to date.

Payments for services are typically billed on a [weekly/monthly] basis. All fees are non-refundable, unless otherwise specified. You must notify us promptly if there are any issues with billing or payments.

8. Privacy and Confidentiality

By using our Services, you agree to the collection and use of your personal data in accordance with our Privacy Policy. We take your privacy seriously and comply with all applicable data protection laws.

We will treat your personal information with the utmost confidentiality and only disclose it as necessary for the provision of services or as required by law.

9. Termination and Suspension

We reserve the right to suspend or terminate your access to the Site or Services at any time, without notice, if you violate these Terms or engage in unlawful or harmful conduct. You may terminate your account by notifying us in writing and discontinuing the use of our Services.

Upon termination, you must cease using our Site and Services, and we may, at our discretion, remove your content and information from our system.

10. Disclaimers and Limitations of Liability

The Site and Services are provided "as is" and "as available," without any warranties, express or implied. We make no representations or warranties regarding the accuracy, completeness, or reliability of the Site or Services.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or Services, including but not limited to, loss of data or personal injury.

11. Indemnification

You agree to indemnify and hold harmless Wincare Adult Family Home, its affiliates, employees, agents, and contractors from any claims, losses, damages, or expenses (including attorney's fees) arising from your use of the Site or Services, your violation of these Terms, or your violation of any third-party rights.

12. Changes to Terms

We may update these Terms from time to time. We will post the updated Terms on the Site with an updated "Last Updated" date. We encourage you to review these Terms periodically. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of [Your State/Country]. Any disputes related to these Terms or your use of the Site or Services will be resolved through binding arbitration, unless you opt out of arbitration within [30 days] of first using our Services.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

15. Terms of Service for SMS Communications

1- Consent for SMS Communication

*Information obtained as part of the SMS consent process will not be shared with third parties.

2- Types of SMS Communications

If you have consented to receive text messages from Wincare Adult Family Home LLC, you may receive text messages related:

Below are examples:

Customers and Guests: Updates regarding your requests, deliveries, or other relevant information pertinent to resident care such as doctor notifications, appointment reminders, billing, resident assessment, case management
Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

3- Standard Messaging Disclosures

Message and data rates may apply.
You can opt-out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms of Service at www.wincareadultfamilyhome.com

16. Contact Us

If you have any questions or concerns about these Terms of Service or our Services, please contact us at:

Wincare Adult Family Home LLC

Address: 4522 S Ponderosa Ln, Spokane Valley, WA 99206

Email: Support@wincareadultfamilyhome.com
Phone Number: 509-590-0234

Fax: 509-335-0009